Mediation & Conflict Resolution

Mediation & Conflict Resolution

Learn techniques to deal with conflict at work & create a healthy, productive environment.

Programme Objective

Understand the importance of promoting constructive rapport. When conflicts do emerge, learn to mediate.

Key Benefits

  • Use voice, body language, linguistic and listening skills to build rapport;
  • Understand the causes of workplace conflict;
  • Use strategies and techniques for preventing conflicts from arising;
  • Employ strategies, tools and techniques for effectively resolving conflict situations;
  • Encourage collaborative problem solving and gaining consensus;
  • Deal with ‘difficult’ people in difficult situations.

Who is this programme suitable for?

Any team member.